Terms & Conditions

By creating an account, selling tickets, or buying a ticket through SantaTicket, you confirm that you have read and agree to these Terms. If you are accepting on behalf of a business, you confirm you have authority to bind it. If you do not agree, do not use the Services.

1. Who we are

SantaTicket is a product of Hytix Inc. ("SantaTicket", "we", "us", "our") and provides ticketing and box-office software for winter and holiday events, through the website at www.santaticket.com, the organizer web application, and the box office app for iOS and Android (together, the "Services").

These Terms form a binding agreement between you and Hytix Inc. Additional terms may apply to specific features; where they conflict with these Terms, the additional terms govern for that feature.

2. Definitions

• Organizer - a person or business that uses the Services to create events and sell tickets.
• Ticket Buyer - a person who purchases a ticket or other item through an Organizer's event page or box office.
• Event - the light show, Santa experience, market, rink session, party or other occasion an Organizer sells tickets to.
• Organizer Content - event details, artwork, copy, policies and any other material an Organizer uploads or publishes through the Services.
• Attendee Data - personal information about Ticket Buyers that an Organizer collects through the Services.

3. Eligibility and accounts

You must be at least 18 years old and legally able to enter into contracts to register an Organizer account. You agree to provide accurate registration information and to keep it current.

You are responsible for all activity under your account and for keeping your credentials secure. Enable multi-factor authentication where offered. Tell us immediately at info@hytix.com if you suspect unauthorized access. We are not liable for losses arising from your failure to safeguard your credentials. You are responsible for the acts and omissions of any staff or contractor you grant access to your account.

4. Your licence to use SantaTicket

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your own business or personal purposes. We reserve all rights not expressly granted.

You may not reproduce, duplicate, copy, sell, resell, lease, sublicense, reverse engineer, scrape, or otherwise exploit any part of the Services, except as expressly permitted. You may not use the Services to build a competing product, or benchmark them for publication, without our prior written consent.

5. Organizer responsibilities

You are the seller. SantaTicket provides the software that sells your tickets; the contract for the Event is between you and your Ticket Buyers. You - not SantaTicket - are responsible for delivering the Event as advertised.

• Publish accurate event details, timed-entry windows, pricing, age restrictions, accessibility information and safety warnings;
• Set and clearly display your own refund, transfer and reschedule policy before purchase - including what happens on a weather closure;
• Honour every valid ticket sold, and handle Ticket Buyer enquiries about your Event;
• Comply with all laws applicable to your Event, including consumer protection, ticketing, licensing, health and safety, accessibility, and tax obligations;
• Collect and remit any sales, entertainment, or other taxes due on your ticket sales - we do not do this for you unless expressly agreed in writing;
• Hold appropriate insurance for your Event.

6. Fees, processing and payouts

Our current published fees are a flat $0.50 per ticket sold plus payment processing, as set out on our Pricing page. Free tickets carry no SantaTicket fee. Fees for a given transaction are those in effect when the transaction occurs.

You may choose to absorb our fees, pass them to the Ticket Buyer at cost, or set your own service fee on top of your ticket price. Any service fee you set is your revenue and your responsibility to disclose lawfully to buyers.

Payment processing may be provided through our integrated gateway or through a third-party gateway you connect, such as Stripe, Square, Authorize.Net or CardConnect. Where you use a third-party gateway, that provider's terms and pricing apply to you directly, in addition to these Terms.

Payout timing depends on the gateway used and may be subject to verification, risk review, or reserves. We may withhold or delay a payout where we reasonably suspect fraud, a material dispute, insolvency, or a breach of these Terms, or where required by law. We may change our fees on 30 days' notice.

Account ownership and competing claims. The person or business that registered an Organizer account, as shown in our records (the "Account Holder of Record"), is treated as the owner of that account and its payouts. If we receive a written claim from another person asserting ownership of, authority over, or a right to funds from an account, we may place a temporary hold on payouts while we review it. During a hold:

• We may request supporting documents from any party, but we do not decide private ownership, partnership, or authority disputes.
• We will release held funds upon (a) a joint written instruction signed by all parties claiming the funds, or (b) a court order, injunction, or binding arbitration award.
• If we do not receive a court order, injunction, or proof that legal proceedings have been filed by the deadline stated in our written notice (at least seven business days), we may release the hold and resume payouts to the Account Holder of Record using the payout details on file.
• We may decline changes to account ownership, users, or payout details while a hold is in place.
• If a dispute remains unresolved, we may deposit the disputed funds with a court of competent jurisdiction and, where permitted by law, recover our reasonable costs from those funds.

Liens, levies, and legal process. If we receive a lien notice, levy, garnishment, or other legal process concerning an Organizer's funds, we may hold payouts and comply with it. We will release or redirect held funds upon a written release from the claimant, a direction letter signed by the Organizer and the claimant, or a court order.

Written communication for disputes and claims. All communication about a disputed account, payout hold, lien, levy, or other legal or financial claim must be sent in writing by email to support@hytix.com. We will not discuss these matters, or accept instructions about them, by phone, text, or social media. SantaTicket is not liable to any party for holding or releasing funds in accordance with this section.

7. Refunds and chargebacks

Refund policies are set by the Organizer, not by SantaTicket. We do not decide whether a Ticket Buyer is entitled to a refund, and we do not issue refunds on an Organizer's behalf unless required by law, by a card network rule, or by written agreement.

Where a refund is issued, our per-ticket fee may be retained; payment processing costs already incurred are generally not recoverable. Chargebacks, reversals and associated fees are the Organizer's responsibility, and we may recover them from your balance, from future payouts, or directly from you.

If an Event is cancelled, closed for weather, materially changed, or not delivered, the Organizer is responsible for refunding or rebooking affected Ticket Buyers. If an Organizer fails to do so, we may - but are not obliged to - refund buyers from funds we hold and recover those amounts from the Organizer.

8. Ticket buyers

If you buy a ticket through SantaTicket, your purchase contract is with the Organizer of that Event. Refunds, date changes, upgrades, entry requirements and Event conduct are governed by that Organizer's policies.

Tickets are personal to you and may not be resold above face value, or resold at all, where the Organizer or applicable law prohibits it. We may void tickets obtained fraudulently, purchased with automated tools, or resold in breach of these Terms. You can look up your order from the ticket buyer portal.

9. Acceptable use

You may not use the Services to publish, sell, or facilitate anything that:

• Is unlawful, fraudulent, deceptive, or infringes anyone's rights;
• Harasses, threatens, defames, or advocates harm against any person or group;
• Promotes hatred or discrimination on the basis of race, ethnicity, religion, disability, sex, gender identity, or sexual orientation;
• Is pornographic, sexually explicit, or exploits or endangers minors in any way;
• Distributes malware, spam, chain messages, or unsolicited bulk communications;
• Infringes copyright, trademark, or other intellectual property;
• Provides instruction in illegal activity, or sells prohibited or regulated goods without authorization.

You also may not interfere with the integrity or performance of the Services, attempt to gain unauthorized access to any system or account, circumvent rate limits or security controls, or use bots to purchase tickets.

10. Content and intellectual property

You retain ownership of your Organizer Content. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt, and display that content solely to operate, promote and improve the Services - including displaying your event page, sending tickets, and, where you have not opted out, featuring your event or logo in our marketing. You can withdraw the marketing permission at any time by emailing us.

You represent that you own or have the rights to all Organizer Content and that it does not infringe any third-party rights. We own the Services and all associated software, design, and trademarks. Feedback you send us may be used without restriction or compensation.

11. Data protection

Our handling of personal information is described in our Privacy Policy. For Attendee Data an Organizer collects through the Services, the Organizer is the data controller and we act as a processor, handling that data on the Organizer's documented instructions. Organizers are responsible for having a lawful basis to collect and use Attendee Data and for their own privacy notices. Where required, a Data Processing Addendum is available on request at info@hytix.com.

12. Third-party services

The Services integrate with third-party providers including payment gateways, email delivery, analytics, and mapping. We are not responsible for those services, their availability, or their terms. Your use of them is governed by their own agreements.

13. Availability and support

We work hard to keep the Services available around the clock, particularly through the winter season, and we provide 24/7 support to Organizers by phone and email. Unless you hold a written service level agreement with us, the Services are provided without a guaranteed uptime commitment. We may perform maintenance, and will try to schedule significant planned maintenance outside peak selling periods where practical.

14. Suspension and termination

You may stop using the Services at any time and may ask us to close your account. There is no contract term and no cancellation fee.

We may suspend or terminate your access if you materially breach these Terms, if we are required to by law, if your use creates a security, legal, fraud, or chargeback risk, or if you fail to pay amounts owed. Where practical and lawful, we will give notice and an opportunity to remedy. On termination, your licence ends immediately. We will make reasonable efforts to let you export your event and order data for 30 days afterwards. Obligations that by their nature survive - including fees owed, chargeback liability, indemnities, and limitations of liability - continue after termination.

15. Disclaimers

Except as expressly stated in these Terms and to the fullest extent permitted by law, the Services are provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory - including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure, or that any particular volume of tickets will be sold.

SantaTicket is not the organizer, promoter, or venue of any Event listed on the platform, and is not responsible for the delivery, quality, or safety of any Event.

16. Limitation of liability

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost goodwill, or lost or corrupted data, even if advised of the possibility. Our total aggregate liability arising out of or relating to these Terms or the Services will not exceed the total fees you paid us in the twelve months immediately before the event giving rise to the claim, or one hundred US dollars, whichever is greater.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including for fraud, or for death or personal injury caused by negligence. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

17. Indemnification

You agree to defend, indemnify, and hold harmless Hytix Inc. and its officers, employees, and agents from any claim, demand, loss, liability, or expense (including reasonable legal fees) arising out of your Event, your Organizer Content, your breach of these Terms or of applicable law, your handling of Attendee Data, or any dispute between you and a Ticket Buyer.

18. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in Delaware, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

Before filing a claim, you agree to contact us at info@hytix.com and attempt to resolve the dispute informally for at least 30 days. If you are a consumer resident in the EEA or UK, nothing here deprives you of the protection of mandatory consumer law in your country of residence.

19. Changes to these terms

We may update these Terms. For material changes we will give at least 30 days' notice by email or in-product notice before they take effect for existing Organizers. Changes apply immediately to new users and to non-material updates such as clarifications. Continued use after the effective date constitutes acceptance.

20. General

These Terms, together with the Privacy Policy and any written agreement between us, are the entire agreement on this subject. If any provision is found unenforceable, the rest remains in force. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for failure to perform caused by events beyond its reasonable control.

Questions about these Terms? Email info@hytix.com or call +1 201-244-4454.